FAQs

Payment

Akkordeonartikel
Akkordeonartikel

Products & Fit

Do uin shoes run true to size?
What material are your shoes made from?
I have very high instep. What shoes can I choose?
Can I replace the insole with other types?
Is arch support available for uin shoes?
Are uin shoes waterproof?

Return & Exchange

Can I return or exchange for my purchase online?

We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition. And we offer free return for quality problems. Please freely contact us for return & exchange inquiry.

When can I expect my refund?

It'll take our warehouse up to two weeks to receive and process your return. And we'll be sure to send a refund notification email as soon as we've issued your refund!

Shipping

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to ship my order?

It depends on where you are. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Which shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

How to track my order?

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.

If you don't see the email in your inbox try checking your spam folder or add info@uinfootwear.nl to your safe sender’s list.

👉For shipping information, we recommend you track on the site: https://www.17track.net/en/

For other inquiry, please email info@uinfootwear.nl 

What's the shipping methods and time?

Please refer to shipping info for detail. Or you can freely contact us for help anytime.