Return & Exchange

We want you to love your UIN travel shoes. If you're not completely satisfied, we offer flexible return and exchange options within 30 days of receipt.

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Your Options:

1. Quality Issue Returns (Free)
   • Valid for manufacturing defects (loose stitching, material flaws, etc.)
   • We cover all return shipping costs
   • Full refund or replacement upon verification
   • Photo/video evidence of defect required
   • Returns available one time only

2. Standard Returns & Exchange
   • For non-quality issues (size, style preference)
   • Customer pays return shipping
   • Items must be unused with original packaging
   • No worn, damaged, washed or altered items accepted 

   •After the return package has been dispatched, a photo clearly displaying the shoe styles and quantities included must be provided to info@uinfootwear.nl

   • Refund will be processed within 3–5 business days after we receive the returned package and confirm the item is in good condition(credit cards may take up to 19 days).
   • Original shipping fee non-refundable

How To Return an Item:
• Contact Customer Service at info@uinfootwear.nl within 30 days of receipt
• Specify your reason and preferred option (1-4 above)
• For quality issues, include photos/video
• Wait for our instructions (response within 48 hours)
• For standard returns, ship items back with original packaging
• Upon completion of your refund or exchange, you will receive a confirmation email

Important Notice:
• 30-day return/exchange window from receipt date
• Do not send returns to address on package - contact us first
• No direct returns accepted without prior authorization
• The original shipping fee and insurance costs non-refundable
• After refund approval, processed within 3-5 business days

Return Address:
• Contact customer support for nearest return address
• Do not use package address for returns

For any questions, please email info@uinfootwear.nl. Our team will respond within 48 hours.